as i sit here typing this, i’m on hold with hewlet-packard (or hp for those of us “in the know”) and i’m pretty frustrated.
here’s why:
last monday we received a brand new hp laptop at work for one of our partners (he originally wanted a mac, but someone above me told him “no” - bummer). when we received it, it already had Microsoft Office 2007 installed on it, which we purchased from hp to be installed on the computer. well, we were not given any indication of a product key when we received the computer. no disks, no stickers, nothing. well, i got on the phone with hp and told them my situation last monday. they told me they would have an answer for me in 24-48 hours. it was Thursday before anybody at work heard from them. and our case manager at hp was out on Friday.
well, today it all came crashing down for them. they told us that they could not give us a product key or ship us a new copy of Office 2007 because they didn’t have the Small Business Edition in stock (it’s not a standalone product like Student/Teacher Edition is…). so, in order to fix their error, we now have to ship the new laptop, that the attorney already has, back to hp so they can ship us a new laptop.
just now, when i have tried to contact my case manager, i get routed to the wrong extension and the guy at “extension 19″ tells me he can’t transfer me to my case manager and that i have to call back.
i hope things aren’t like this in the church world. i hope people who desperately need God don’t have to fish through all the channels to finally find someone who will help them, only to be told they’re helpless.
i love being a part of a church who realizes that there are 90,000 people in Acworth who need to be directed and guided toward God. i love being a part of a church that makes it easy for people to draw closer to God. i love being a part of a church that has a better “customer service” system than some companies in the business world. i love knowing i’ve got staff meeting tonight and that i can go surround myself with a group of people who want to make it easy for people who are far from God be closer to Him. i love working with people who want to see 90,000 people have a relationship with Christ and want to make it easy for them. i love having a pastor and staff who sit in meetings coming up with creative ways to make people comfortable and feel at home. i love knowing that while church may not ever be “easy”, it will never be as difficult as dealing with hp phone support.
i don’t ever want someone to think about Freedom Church in the way i’m thinking of hp right now. hp makes a great computer. i’ve had an hp, my dad has an hp, my friends have had hp’s. my girlfriend’s dad works for hp. but, the customer service is brutal. i don’t want Freedom Church to become a great product and then have horrible “customer” service. every person that walks through the door of Freedom Church is a potential “customer”. statistics tell us that people make a decision of whether they will come back to your church or not in the first 3-7 minutes they are there. we don’t have much time.
we’ve got to let people know we care about them and that we will bend over backwards to bring them closer to God. they need help, let’s help them as much as we can.
“Give to everyone who asks you, and if anyone takes what belongs to you, do not demand it back. Do to others as you would have them do to you.” - Luke 6:30-31 (NIV)